Privacy Policy

Last updated: December 26, 2025

1. Introduction

ElevateLog ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our elevator inspection management platform.

By using ElevateLog, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

Account Information

When you create an account, we collect information through our authentication provider, Clerk, including:

  • Name and email address
  • Password (encrypted)
  • Profile information you choose to provide
  • Authentication tokens and session data

Inspection Data

To provide our services, we collect and store:

  • Building and equipment information
  • Inspection records and checklists
  • Deficiency reports and notes
  • Digital signatures
  • Client and contact information

Payment Information

Payment processing is handled by Stripe. We do not store your full credit card numbers. Stripe may collect:

  • Billing name and address
  • Last four digits of payment card
  • Transaction history

Usage Data

We automatically collect certain information when you use our platform:

  • Browser type and version
  • Pages visited and features used
  • Time spent on the platform
  • Device information

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process transactions and send related information
  • Send administrative messages and updates
  • Respond to your comments and questions
  • Analyze usage patterns to improve user experience
  • Detect, prevent, and address technical issues
  • Comply with legal obligations

4. Data Storage and Security

Your data is stored securely using industry-standard practices:

  • Data is stored in Neon PostgreSQL databases with encryption at rest
  • All data transmission uses HTTPS encryption (TLS 1.2+)
  • Authentication is managed by Clerk with secure session handling
  • Regular security updates and monitoring

While we implement safeguards designed to protect your information, no security system is impenetrable. We cannot guarantee the security of our systems 100%.

5. Third-Party Services

We use the following third-party services:

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. If you cancel your subscription:

  • Your data remains accessible for 30 days after cancellation
  • You may request data export at any time before deletion
  • After 30 days, data may be permanently deleted

7. Your Rights

You have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Export your data in a portable format
  • Opt out of marketing communications

To exercise these rights, contact us at Banks@NelsonAI.io.

8. Children's Privacy

ElevateLog is not intended for use by individuals under 18 years of age. We do not knowingly collect personal information from children under 18.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

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